About Shipping:
1. The images shown are not the actual item and are for your reference only.
2.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.
Transit times may vary,particularly during the holiday season.
3. If you have not received your shipment within 30 days from payment,please contact us. We will track the shipment and get back to you as soon as possible with a reply.
What to do if the product has a problem?
Please use the product according to the product manual first, if you still cannot use it, please contact customer service in time, please do not open the dispute at will, we believe communication is much better than dispute.
About Guarantee
1.12 months Manufacturer's limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
About Feedback
We regard customers as our friends. We hope you can shop from us with more happiness and less worry. your support is very important to us, Please do not forget to leave us 5-Star feedback.
Shipping
Yes, we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it. What are your shipping and processing times? Standard Shipping Times USA and Canada: 7-15 days Oceania: 10 - 20 days Europe: 5 - 12 days Other countries: 10 - 25 days.
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us at support@masturbaby.com or whatsapp:+447521655207. We'll notify you via e-mail of your refund once we've received and processed the returned item.
